Customer Service Academy

The Customer Service Academy highlights the many careers where customer service is vital.  During this academy students learn entry level sales and service associate skills as a tool to increase awareness of, and improve skills related to, frontline work in the retail environment.   In addition they learn what jobs are available in customer service, the education and training needed to get those jobs, and the skills needed to succeed.   Students also learn how stores operate and hear from various professionals in the customer service sector.  Based on National Retail Federation curriculum, youth may earn a National Professional Certification in Customer Service from the NRF Foundation. Graduates also leave with an updated resume and are either placed in subsidized work internship or assisted with post-secondary education or employment placement